Company invoice details:
Michal&Friends Machač s.r.o.
Žitenická 871/1, Prosek,
190 00 Praha 9
IČ: 10735534
Spisová značka C 347521, Prague City Court
Cancellation terms
Cancellation fees:
- 100 % cancellation from reservation price when canceling reservation which is made through web www. michalandfriends.com or through e-mail.
Additional terms and conditions
GENERAL TERMS AND CONDITIONS
The accommodated clients are governed by the laws of the Czech Republic on the basis of Czech law and the accommodation rules of Michal&Friends Apartments. The accommodated guest accepts the accommodation rules as a contractual condition of accommodation and is obliged to observe its provisions.
Each guest is obliged to familiarize themselves with these accommodation rules, his ignorance will not be taken into account. The accommodation rules are published on the website www.michalandfriends.com, in each apartment detail.
Article I. – Subject matter of the contractual relationship
These Terms and Conditions regulate the rights and obligations of the contractual parties when renting apartments for accommodation and other our services as individual services according to the individual customer’s request.
Article II. – Establishment of a contractual relationship
The contractual relationship between the client and the hotel arises upon the confirmation of the apartment´s order of stay. Michal&Friends Apartments undertakes to provide the client with a stay and provide the agreed scope and quality of the agreed service (hereinafter referred to as “stay”) and the client is obliged to pay the Michal&Friends Apartments the agreed price.
Article III. – Order of stay, price and payment
3.1 Order of stay by phone: +420 720 959 988
by e-mail: info@michalandfriends.com.
via the electronic form on the website: www.michalandfriends.com
through sales portals with which the apartments have a cooperation
3.2 The guest is obliged to pay the agreed contractual price of the apartment for the accommodation and other services he / she uses. Price per room includes 12% VAT.
3.3 For bookings through web www.michalandfriends.com, payments are made through the Comgate payment gateway. The provider of the service, Comgate a.s. is a licensed payment institution under the supervision of the Czech National Bank. Payments processed through the payment gateway are fully secured and all information is encrypted. More information and contacts are available at www.comgate.cz.
The Comgate payment gateway supports Visa, Visa Electron, Mastercard and Maestro cards, as well as Apple Pay and Google Pay payments, where the customer pays with a card stored in Apple/Google Wallet.
The Comgate payment gateway also provides recurring payment, pre-authorization and card memory functions associated with card payments. The client can also pay via bank transfer.
The card payment process from the customer’s point is described here: https://help.comgate.cz/v1/docs/en/payments-by-a-card
The bank transfer payment process from the customer’s point is described here: https://help.comgate.cz/docs/en/bank-transfers
Contact details for Comgate, a.s. including telephone number and e-mail address for any complaints or questions about payments:
Comgate, a.s.
Gočárova třída 1754 / 48b, Hradec Králové
E-mail: platby-podpora@comgate.cz
Tel: +420 228 224 267
Article IV. – Customer’s basic rights and obligations
4.1 Customer’s rights: a) the right to properly provide contractually agreed and paid services, b) the right to be aware of any changes in the contracted services, c) the right to withdraw from the contract at any time prior to the start of the stay or to claim defects.
4.2 Obligations of the customer: a) to provide with the assistance required to properly secure and provide services, in particular truthfully and completely state the required information in the order, incl. reporting any changes to such data, b) to inform without undue delay about any changes in the terms and conditions of the agreed services, c) to receive the documents necessary for the services and to arrive at the specified time d) of the contract, the customer is obliged to notify the hotel of such withdrawal from the contract and to pay the severance pay according to the cancellation conditions.
Article V. – Basic obligations of the apartment
a) provide the client with all information about the stay b) secure the client’s stay on the basis of a confirmed order and in accordance with generally binding legal regulations
Article VI. – Withdrawal and cancellation conditions
The client has the right to cancel the stay at any time, ie withdraw from the contract. The contractual relationship is canceled and the participation is canceled as of the date when the apartment is notified in writing or orally (cancellation). In this case, the apartment has the right to charge cancellation fees (contractual penalty).
Cancellation fees
Michal&Friends Apartments will charge the client 100% of the total price of the reservation when cancelling the reservation. The client will be charged 100% of the total price of the booking.
Article VII. – Use of personal data
See separate document Information on Personal Data Processing.
Article VIII. – Final Provisions
The General Terms and Conditions come into effect on 25.3.2025. The accommodated guest has the right to file an out-of-court settlement of such a dispute to a designated subject of out-of-court settlement of consumer disputes: The Czech Trade InspectionCentral Inspectorate – ADR UnitŠtěpánská 15120 00 Prague 2Email: adr@coi.cz Web: https://adr.coi.cz The Czech Trade Inspection Authority is a supervisory body supervising consumer protection, proceeding pursuant to Act No. 64/1986 Coll., On the Czech Trade Inspection Authority, as amended, and other legal regulations. The website of the Czech Trade Inspection Authority is www.coi.cz. Pursuant to Section 1837 (j) of Act No. 89/2012 Coll., The Civil Code accommodated as a consumer, the right to withdraw from the accommodation contract does not arise if the accommodation facility provides performance within the stipulated deadline.
